Messages we act on
Our guides follow 1win.ng tap by tap on a phone, and app screens change after updates. The most useful email tells us where a step of ours no longer matches your screen.
- A changed screen: a tab with a new name, a moved button in the bottom bar, an install step under “1win for Android” or “1win for iOS” that reads differently. Add the address of our page, a screenshot from your phone and the day it was taken.
- A number on our page that differs from 1win.ng, for example a card limit in the cashier or a wagering figure. Ngozi Okafor checks it against our notes and your screenshot.
- A request about your personal data, answered within 30 days; what this site records about readers lists what we hold in the first place.
- A question about our partner links or the promo code.
A screenshot taken on your phone saves the most time. Before attaching it, crop away the balance, your +234 number and other private details.
What we cannot do
We have no way into 1win accounts. We cannot reset a password, unblock a login, trace a deposit, speed up a withdrawal or approve documents, and we cannot fix the app on your phone. Those go to 1win’s live chat; what happened when we tested the 1win chat shows how to word a message so it gets handled.
Keep your 1win password, one-time codes, card numbers and ID photos out of any email to us. We do not need them, and a message carrying them is deleted.
Who reads your email
Tunde Adebayo writes the guides and runs the phone checks; Ngozi Okafor checks every 1win figure against the notes. Every message is read by Tunde or Ngozi; the two editors and how they work are described on our about page. An accepted correction shows as a new date in the page byline.
If betting is hurting you or someone close to you, call Gamble Alert, the 24/7 Nigerian help line listed on our page about limits and phone controls, before you write to anyone else.
What changed on this page
- Page rewritten for 1winsapp.ng from our checks of 1win.ng on 8, 13 and 14 October; every 1win figure is marked by source.
- Updated with the third check: deposit limits per method, withdrawal times from the rules, KYC rules, lobby and sportsbook counts.
Found a mistake? Write to [email protected] and we will date the fix here.